xbaii Privacy Policy

Various types of personal information may be collected from you when you register and use services on the xbaii platform. The categories of information collected are listed below.

1.1 Registration Information

When you open an account with xbaii, we collect the following information:

• Full name (as shown on your national identity card)
• Date of birth and information required for age verification
• Email address
• Mobile number
• Preferred currency and payment method

1.2 Identity Verification Information (KYC)

To maintain a safe and responsible environment and to prevent money laundering, we may request the following documents:

• Scan or photo of National ID (NID) or passport
• Proof of residence document (utility bill or bank statement)
• Proof of ownership of payment method (bKash, Nagad, Rocket, Upay account details)

1.3 Automatically Collected Information

Some information is collected automatically while you browse the xbaii platform:

• IP address and approximate geographic location of device
• Browser type, version, and operating system
• Session data: login time, session duration, pages browsed
• Gaming activity: betting history, win/loss records, preferred game categories
• Transaction history: details of deposits, withdrawals, and bonus usage

1.4 Communication Information

When you contact us via live chat or email, a record of that conversation is stored. This helps improve service quality and resolve disputes.

xbaii uses collected information only for the following legitimate purposes and never for any excessive or unauthorized purpose.

2.1 Account Management

Information is used to create, activate, and maintain your xbaii account. This includes password recovery, account verification, and sending security alerts.

2.2 Financial Transaction Processing

Information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. This information is essential for properly managing the minimum deposit of ৳100 and minimum withdrawal limit of ৳500.

2.3 Fraud and Security Protection

Collected information is used to detect and prevent unauthorized account access, money laundering, fraudulent activity, and attempts to open multiple accounts.

2.4 Service Improvement and Personalization

Information is analyzed to improve the platform experience based on your gaming preferences and behavior, and to display relevant promotions or bonus offers.

2.5 Compliance with Legal Obligations

Information may be used to meet regulatory authority requirements under applicable laws and regulations, to preserve evidence in legal proceedings, and to cooperate with legal processes.

2.6 Customer Support

Account and transaction information is used to provide quick and effective resolution of your issues while delivering 24/7 support in Bengali.

xbaii applies industry-standard technical and organizational security measures to ensure the protection of users' personal information.

3.1 Encryption and Technical Protection

• SSL/TLS encryption is applied to all data transmissions.
• Stored sensitive information (passwords, payment details) is protected with strong encryption algorithms.
• Regular security audits and vulnerability assessments are conducted.
• Two-factor authentication (2FA) is available.
• Firewall and intrusion detection systems are in place.

3.2 Data Retention Period

Information for active accounts is retained while the account remains active. After an account is closed, certain information may be kept for the minimum period required for legal and regulatory reasons. Financial transaction records are retained for the long term.

3.3 Internal Controls

Only authorized staff can access personal information on a need-to-know basis. All internal access is logged and monitored.

xbaii never sells or rents your personal information to third parties for commercial purposes. However, certain information may be shared in the following limited circumstances.

4.1 Payment Processors

The minimum financial information necessary to complete transactions with bKash, Nagad, Rocket, Upay, and affiliated banks is shared. These partners follow their own privacy policies.

4.2 Game Providers (Software)

Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other software providers may receive a limited amount of session data for the purpose of operating games. This information does not relate to payments or identity.

4.3 Legal Obligations

Required information may be provided based on court orders, government directives, or lawful requests from law enforcement agencies. Only the minimum necessary information is shared in such cases.

4.4 Corporate Transactions

In the event of a company merger, acquisition, or asset transfer, user information may be transferred, but the protections of this privacy policy will always remain in effect.

The xbaii platform uses cookies and similar tracking technologies to improve service quality and enhance the user experience.

5.1 Essential Cookies

These cookies are essential for the core functions of the platform — such as maintaining login sessions, storing security tokens, and temporarily holding form data. They cannot be disabled.

5.2 Functional Cookies

Used to remember your preferences (such as language and theme settings) and to provide an improved experience on future visits.

5.3 Analytics Cookies

Anonymous statistics are collected to understand which pages are visited most, how long users stay, and where issues arise.

5.4 Cookie Controls

You can choose to accept or reject cookies in your browser settings. However, refusing essential cookies may affect some functionality of the platform.

Every user of the xbaii platform holds the following rights over their own personal information.

6.1 Right of Access

You can request a complete list of your personal information that we have collected at any time. If you make a request by email, we will provide it within a reasonable time.

6.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you can request that it be corrected. Some information can be changed directly in account settings, while the rest will be updated through support.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, complete deletion may not be possible if there are legal obligations, ongoing disputes, or active transactions.

6.4 Right to Restrict Processing

You may request that the use of your information be limited for specific purposes, such as removal from marketing communications.

6.5 Request Process

To exercise any of the above rights, contact our support team via 24/7 live chat or by emailing [email protected]. We will process your request as soon as possible.

xbaii is committed to maintaining a safe and responsible environment. To that end, a Know Your Customer (KYC) process is carried out.

7.1 When Verification Is Required

• When requesting a first-time withdrawal above a certain amount
• When unusual activity is detected on the account's security
• During account recovery
• At any time due to regulatory requirements

7.2 Protection of Verification Information

All documents and images received through the KYC process are stored on encrypted servers. Only authorized staff can view them for specific reasons, and every access is logged.

xbaii strictly provides services only to those aged 21 or above. Registration and participation by minors is completely prohibited.

8.1 Age Verification

Providing a date of birth at registration is mandatory. Age is verified through the KYC process and accounts of minors are closed immediately.

8.2 Collection of Children's Information

xbaii does not intentionally collect any personal information from persons under the age of 18. If it becomes known that information from a minor has been collected, it will be deleted immediately.

xbaii reserves the right to review and update this privacy policy from time to time. All changes will always be published on this page.

9.1 Notification of Changes

For significant changes, users will be informed via a notification sent to their registered email address or displayed on the platform after login.

9.2 Continued Use

If you continue using the platform after a policy update, that will be considered your acceptance of the new policy. If you do not agree with the changes, you will have the option to close your account.

9.3 Version History

Older versions of the privacy policy will be provided upon request. Each version of this policy will include the date of the most recent revision.

If you have any questions, concerns, or requests regarding this privacy policy, please reach out to us through the contact details below. Our support team is available seven days a week, twenty-four hours a day.